VIDHVAA – Privacy Policy

Privacy Policy explains the policy adhered to by NB Media Tech Private Limited, incorporated in India and operating under the brand name ‘Vidhvaa’, with respect to the disclosure, collection, storage, usage and protection of your information during the course of your interaction with its website www.vidhvaa.in ( referred to as WEBSITE) and the mobile app Vidhvaa ( referred to APPLICATION) and associated websites, applications, products and services (Services)of Vidhvaa or that of the company NB Media Tech Private Limited. Please read this privacy policy carefully before using the Application, Website, our services and products, along with the Terms of Use. If you do not understand this policy, or do not accept any part of it, then you should not use the Website, Application, products or avail any of our Services. Your use and/or continued use of website, application, our services and products, as the case may be amounts to express consent to the terms of this Privacy Policy as well as the Terms of Use.

When you use our application or website, by way of registration, login, creation of a user account, purchase of test, using a trial service etc, or by way of interaction via third party websites and/or mobile applications or by way of any other communication. When you register with us, you would generally provide your name, age, email address, location, phone number, photos, password and about your academic and career interests, transaction-related information, such as when you make purchases, respond to any offers, or download or use applications from us, information you provide us when you contact us for support or help, information you enter into our system when using the Application/Website, such as while asking doubts, participating in discussions and taking tests.

The information collected will be used to administer the user account, validate the user when using the application, to notify you of changes to the service or about any changes to our terms and conditions or this privacy policy, to manage its business, including financial reporting and billing of its service, for the development of new products and services, to send you newsletters, offers and promotion coupons to market and advertise its products and services by email, to comply with applicable laws, court orders and government enforcement agency requests, for research and analytic purposes including to improve the quality of the Service and to ensure that the Service is presented in the most effective manner for you and your device.

By registering you agree and confirm your consent to Vidhvaa to use the Information collected to contact you from time to time, to provide you with the services, important information, required notices and marketing promotions. We will ask you when we need more information that personally identifies you (personal information) or allows us to contact you. We will not differentiate between who is using the device to access the Application, Website or Services or products, so long as the log in/access credentials match with yours. In order to make the best use of the Application/Website/Services/products and enable your Information to be captured accurately on the Application/Website/Services/products, it is essential that you have logged in using your own credentials. We will, at all times, provide the option to you to not provide the Personal Information, which we seek from you. Further, you shall, at any time while using the Application/Services/products, also have an option to withdraw your consent given earlier to us to use such Personal Information. Such withdrawal of the consent is required to be sent in writing to us at the contact details provided in this Policy below. In such event, however, the Company fully reserves the right not to allow further usage of the Application or provide any Services/products there under to you.

Any other information provided by you such as suggestions, comments, features may be used without your consent for purposes including but not limited to improving its products and services, developing new products and services and sending you messages about promotions and offers.

In addition, the Application/products/services may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile devices unique device ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browsers you use, and information about the way you use the Application/Services/products.

When you interact with the application, apart from Vidhvaa certain third party service providers/ advertisers may use technologies that automatically collect information about you for both transactional (e.g., confirmation of registration, notification of purchase made, etc.) and promotional (e.g., promotions, newsletters, etc.) purposes.

Please note that we only use the aforesaid information to communicate with and/or improve the Service and to better understand our users' operating systems, for system administration and to audit the use of the Service. We do not use any of the aforesaid data to identify the name, address or other personal details of any individual.

Your information may be collected by Vidhvaa or such third party service providers in the following ways by making use of Log files, Device information, Cookies, public forums, external links etc

• Log information
When you access our website, our servers automatically record information that your browser sends. These server logs may include information such as your web request, internet protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser.

• Device information
When you register your mobile device or use the mobile device to access the App, In addition to the aforesaid, We will also collect device information such as mobile device ID, model and manufacturer details, operating system etc. for improving the App’s overall functionality and displaying the content according to your preferences.

• Cookies
Cookies are data files placed on your device, used to keep track of information such as your interaction with social media websites, the content you click on, download, upload or share and other activity on the application/website etc. in order to improve your experience of the application by personalizing it to your preferences and usage trends.

We send cookies to your computer, thereby uniquely identifying your browser. Cookies are used to track your preferences, help you login faster, and aggregated to determine user trends. This data is used to improve our offerings, such as providing more content in areas of greater interest to a majority of users. Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. Some of our features and services may not function properly if your cookies are disabled.

• Public forum
When you use certain features on our website like the discussion forums and you post or share your personal information such as comments, messages, files, photos, will be available to all users, and will be in the public domain. All such sharing of information is done at your own risk. Please keep in mind that if you disclose personal information in your profile or when posting on our forums this information may become publicly available.

We will provide you with the means to ensure that your Personal Information is correct and current. If you have filled out a user profile, we will provide an obvious way for you to access and change your profile from our Application/Services/Website/products. We adopt reasonable security measures to protect your password from being exposed or disclosed to anyone.

We may alert you by email or phone (through sms/call) to inform you about new service offerings or other information which we feel might be useful for you.

We will share your information with third parties only in the ways that are described below in this Policy. We may use the individual data and behavior patterns combined with personal information to improve our service. Third parties provide certain services which we may use to analyze the data and information to personalize drive insights and help us better your experience or reach out to you with more value added applications, products, information and services. However, these third party companies do not have any independent right to share this information. We do not sell, trade or rent your Information to any third party unless, we have been expressly authorized by you either in writing or electronically to do so. We may at times provide aggregate statistics about our customers, traffic patterns, and related site information to reputable third parties, however this information when disclosed will be in an aggregate form and does not contain any of your Personally Identifiable Information. We will occasionally send email notices or contact you to communicate about our Services, products and benefits, as they are considered an essential part of the Services/products you have chosen.

We may disclose Information :

  • as required by law, such as to comply with a legal process.
  • to enforce applicable Term of Use, including investigation of potential violations thereof.
  • when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, address security or technical issues or respond to a government request.
  • with our trusted services providers who work on our behalf, do not have an independent use of the information we disclose to them, and have agreed to adhere to the rules set forth in this Policy.
  • to protect against imminent harm to the rights, property or safety of the Application/Website/ NB Media Tech Private limited or its users or the public as required or permitted by law.
  • with third party service providers in order to personalize the Application/Website/Services/products for a better user experience and to perform behavioral analysis.
  • Any portion of the Information containing personal data relating to minors provided by you shall be deemed to be given with the consent of the minor's legal guardian. Such consent is deemed to be provided by your registration with us.

We are committed in safeguarding your personal information available with us and its security by making use of appropriate technical and organizational measures to protect it from any unauthorized or unlawful processing and against accidental loss, destruction or damage. Although we will endeavor to provide the best security for the data we maintain and process, we cannot guarantee that the security provided can prevent all potential security breaches.

We assure you that we will maintain your personal information for the entire time period your account is active and afterwards retain it no longer than is necessary for our business purposes or for legal requirements.

Privacy policy will need to evolve to cover new situations from time to time and this policy also will undergo changes. You are advised to review this Policy regularly for any changes, as continued use is deemed approval of all changes and your access and use of services will be subject to the most current version of the privacy policy posted at the time of such use.

By registering with us, you are expressly consenting to our collection, processing, storing, disclosing and handling of your information as set forth in this Policy now and as amended by us. Processing, your information in any way, including, but not limited to, collecting, storing, deleting, using, combining, sharing, transferring and disclosing information, all of which activities will take place in India. If you reside outside India your information will be transferred, processed and stored in accordance with the applicable data protection laws of India.

If you have any queries or concerns regarding this Privacy Policy, please contact us at ‘support@vidhvaa.com’ or contact our customer support.

We have a secure and hassle-free payment gateway in place. Customers can use this payment gateway to make payments to avail our services. Most of the services we offer fall under the services industry. As such, we do not offer any returns on any of our services. However, we do offer refunds and cancellations based on certain conditions if you request for the same within 3 Days of Payment. (There will be no refund after 7 days of transaction) If you wish to request a cancellation or a refund, please go through our Refunds and Cancellations policy carefully. Make sure to read this page thoroughly before registering for any of our services.

    1.We do not offer any refunds for cancellations made after registration and payment has been made. However, in special cases such as factual errors, duplicate payments, other inaccurate payment deductions where the payee faces unreasonable loss, we offer refunds.
    2.No refund will be provided in any case for the services provided i.e. Study Materials once accessed will not be considered for refund in any case.
    3.We offer refunds only on facts regarding a specific case (between 7 to 10 days of the transaction). We reserve the right to refuse refunds for any reason whatsoever, as we deem fit.
    4.All refunds will only be made to the same account or card from which payments were made initially.
    5.Refunds will only be processed after a thorough verification process related to the credentials of the account holder.
    6.We do not entertain any cheque or cash refunds. We only offer online refunds.
    7.Any extra charges borne by the customer such as bank transaction fees, service fees, or processing fees will not be refunded.
    8.We do not entertain multiple return requests for the same order. Customers requesting multiple refunds will be blocked from accessing our website.
    9.We do not pay any interest on refunds.
    10.We will not be held responsible if the customer fails to receive our communication due to incomplete or incorrect contact details.
    11.We do not entertain refunds for any registrations made during discounted or promotional campaigns.
    12.Customers should produce valid documentation including a valid invoice to claim a refund.
    13.While we have taken utmost care to ensure that our payment gateway is secure, we do not guarantee or represent that using our services will not result in unauthorized data use or theft of data online. We use the services of a third-party payment service provider for our online payment gateway.
    14.We and our payment service provider do not assume any liability for any type of damage, monetary or otherwise that a customer may suffer due to any delay, interruption, corruption or failure of information transmission during payment.
    15.Chargebacks will be made to the customer only if we fail to provide our services for any reason whatsoever after receiving payment.

reserve the right to update the contents of this Refunds and Cancellation policy from time to time without prior notice. Make sure to keep updated before you register for any of our services.

If you have any questions or doubts related to our Refunds & Cancellations, please feel free to get in touch with us.